Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
- - Place an order from our website
- - Return an item or make an exchange
- - Inquire about our services
- - Subscribe to our Email Newsletter
- - Are referred to us through a marketing promotion
- - Participate in a marketing survey, promotion, or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database.
We also gather information about how visitors navigate through our website by using data gathered with "cookies" and/or other online tools such as "pixel tags." See "Cookies and Pixel Tags" below for further information.
Using Information We Collect
We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- - Process and track your order
- - Provide the services you request
- - Contact you about the status of an order
- - Send you our Email Newsletter, if requested
- - Improve our merchandise selection and customer service
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing and shipping. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Our Email and Other Communications
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order on our website, you will receive an email confirmation and, in most cases, an email with package tracking information.
Additionally, if you have purchased from us or subscribed to our newsletters or otherwise have chosen to receive communications from us, we may occasionally update you on special opportunities via email or other methods.
You can choose to be removed from our mailing lists at any time by contacting us with the email address to be unsubscribed or by using the link provided in each edition our emails. As we only wish to send email to our opt-in customers and do not intentionally spam, please be certain that you have sent this unsubscribe request from the address to be removed. If you have another email address you would like removed, then please send another letter from that address. Because we plan our mailings in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.
If you have any questions or comments, then please contact us or call us at 1 800 313-9128.
Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
- - Remember what items are in your Shopping Basket
- - Recognize you when you return to our website
- - Enable you to use stored information, if you have created an account
- - Study how our customers navigate through our website and which products they request in site searches
We also use pixel tags -- tiny graphic images -- to tell us what parts of our website you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags may also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently from us, and have established their own privacy and security policies. We have no control over other sites or their content and cannot guarantee, represent or warrant that the content of these sites is accurate, legal and/or inoffensive. We do not endorse the content of other sites, and cannot warrant that these sites do not contain viruses or other features that may adversely affect your computer. For the best online experience, we strongly encourage you to review the policies at any site you visit.
We welcome all comments, feedback, information, or materials ("Feedback"), which you submit to us through or in conjunction with our Site. Please note that Feedback shall be considered non-confidential and become our property. By submitting Feedback to us, you agree to a no charge assignment to us of all right, title and interest in copyrights and other intellectual property rights on a worldwide basis to the Feedback. We shall be free to use Feedback on an unrestricted basis.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. When you make a purchase or create an account on our website, your transactional information is transmitted in a safe, encrypted format. Notwithstanding these efforts, we caution you that "perfect security" does not exist on the Internet.
We also limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
Privacy of Children on Our Website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. We do not knowingly solicit data from children, nor do we knowingly market to children. We require that children under the age of 18 use this service only in conjunction with their parents or guardians.
Questions or Comments?
If you have any questions or comments, then please contact us or call 1-800-313-9128.