Q. How do I become an authorized dealer for Nautical Trading (wholesale model ships/wholesale nautical decor)?
A. Please click on our "Create Account" link right above the search box on our site. Follow the easy step by step process to become an authorized dealer. If you have any questions, please call our customer service department at (800) 882-5221.
Q. What are your order minimums? Do you have minimum order quantities for your product?
A. The first order must be a minimum of $500 and qualifies for free ship. Minimum reorder amount is $150.00 plus the cost of shipping.
Q. Can I get an order express shipped?
A. Yes! Once you have gone through our checkout process, you may request expedited shipping in the box for notes located at the bottom of the page.
Q. Do you allow drop shipping?
A. Yes. Only in rare instances do we drop ship. If you have purchased from us before and have a storefront, we can ship to your customer. Our minimum order policy still applies in this case.
Q. How do you ship? What is your shipping time?
A. All of domestic shipments are sent via Fed Ex. In some instances, based on the size and weight of the shipment, orders may be shipped by Pilot ground services. For all international orders, we use UPS International.
Q. Can I get a tracking number for my shipments?
A. Yes, tracking information will be sent to your email account if you have supplied a current email address.
Q. What is your return policy?
A. For all of our wholesalers, we recommend inspecting goods immediately upon receipt. You have 5 days from the date of delivery to report any damages, missing items, or defects. No returns will be accepted without prior approval. Returns must have an assigned Returned Merchandise Authorization (RMA) number and be returned to Nautical Imports within 60 days. Canadian customers are responsible for returning defective products.
Q. How do you package your models?
A. Our models are professionally packaged and guaranteed to arrive undamaged. The model rest in stryo-foam, is surrounded by a wooden crate and then strapped down to ensure that it cannot move. Styro-foam sheets then surround the wood crate.
Q. What are the benefits of going wholesale instead of drop shipping?
A. The biggest benefit in choosing wholesale versus drop ship is the deeper discount you receive becoming a wholesaler. Typically going through our drop ship program will earn you up to 25% off of retail pricing. Conversely, most of our wholesale pricing is 50% off retail.
Q. Do you offer net 30 terms?
A. Unfortunately at this time, we do not offer net 30 terms right now. However, once an account has been opened and established, we will determine based on the order frequency if the account is eligible for any terms in the future.
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