Q. How do I become an authorized dealer for Hampton Nautical (wholesale model ships/wholesale nautical decor)?
A. Please click on our "Create Account" link right above the search box on our site. Follow the easy step by step process to become an authorized dealer. If you have any questions, please call our customer service department at (800) 882-5221.
Q. What are your order minimums? Do you have minimum order quantities for your product?
A. The first order must be a minimum of $300. Minimum reorder amount is $150.00.
Q. Do you allow drop shipping?
A. Yes. Only in rare instances do we drop ship as we typically sell only to retail stores. If you have purchased from us before and have a storefront, we can ship to your customer. Our minimum order policy still applies in this case.
Q. How do you ship? What is your shipping time? What does it cost to ship my order?
A. All domestic shipments are sent via FedEx. In some instances, based on the size and weight of the shipment, orders may be shipped by Pilot ground services. For all international orders, we use UPS International. We charge the exact rate that we are charged by the shipping company. We prefer to use your shipping account for complete transparency on the shipping costs.
Q. Can I get a tracking number for my shipments?
A. Yes, tracking information will be sent to your email account if you have supplied a current email address.
Q. What is your return policy?
A. For all of our wholesalers, we recommend inspecting goods immediately upon receipt. You have 5 days from the date of delivery to report any damages, missing items, or defects. No returns will be accepted without prior approval. Returns must have an assigned Returned Merchandise Authorization (RMA) number and be returned to Nautical Imports within 60 days. Canadian customers are responsible for returning defective products.
Q. Do you offer net 30 terms?
A. Unfortunately at this time, we do not offer net 30 terms. However, once an account has been opened and established, we will determine based on the order frequency if the account is eligible for any terms in the future.
Q. Can I sell on Amazon.com and Ebay.com?
A. Yes, you can sell our product anywhere! However, on Amazon.com we have a MAP policy.
Q. I want to purchase a large quantity of a specific item. Do you have better pricing?
A. Yes, email us the item number and the quantity and we will give you the best price possible.
Q. How do I ask a question, report damage, request a return, find out the tracking number, see if I have been refunded, etc on a specific order?
A. Search for the order in our vendor portal and chose the appropriate option or the information such as a refund or tracking number will be on the order page. All of the information will be stored with the order for easy reference for you or for us.
Q. How do I know if you have added new items?
A. Please visit the Products menu on the top right side of the website and select New Items. Check back frequently as we add about 100 new items per month!