Unhappy with your purchase?
We will refund your money!
Satisfaction guaranteed
Handcrafted Model Ships guarantees your every satisfaction with our models. We are so confident that you will love our models that if you are unsatisfied, we will refund 100% of the cost of the model.
Easy returns and refunds
In the unlikely event that your model arrives damaged or you are unsatisfied with your model, please contact us immediately. In case of damage, we will ship another model to you free of charge and pay to have the damaged model returned to us. You have 5 days after receiving the model to notify us of any issues. For further explaination and details, please view our Refund Policy.
Talk to our in-house model-ship
specialists
Handcrafted Model Ships provides the added comfort level of being able to
talk to a live model-ship specialist to assist you with your purchase.
contact us
anytime for answers to all of your model-ship questions.
Secure shopping
Our state-of-the-art encryption technology ensures that shopping at
Handcrafted Model Ships is completely secure. In fact, we offer an
iron-clad Safe Shopping Guarantee, which ensures that you pay nothing if
unauthorized charges are made to your credit card without your knowledge as
a result of shopping at Handcrafted Model Ships.
Safe from hackers with Hacker Safe technology
Our site is tested and certified daily to ensure your information is safe from hackers. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, can prevent over 99% of hacker crime.
Listen to what our customers have to say
Handcrafted Model Ships has thousands of satisfied customers. Read
testimonials from previous buyers, you’ll be amazed at what they have to
say.
Questions?
If you have any questions or concerns about purchasing a model from
Handcrafted Model Ships, please call us at 1-800-313-9128 and we'll be happy
to assist you.
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