We will refund your money!
100% Money Back Guarantee Policy
Handcrafted Model Ships/Handcrafted Nautical Decor guarantees satisfaction with our products - in the unlikely event that your model arrives damaged please contact us by within 5 days of receiving your order. If you intend to give the item as a gift, please inspect the item upon receipt. In the case of damage we will ship a replacement to you free of charge and pay return shipping on the damaged model. For the end-of-year holidays (Thanksgiving & Christmas), we extend our return policy (not damage policy) to notify us of a return by Jan. 2nd of the new year, and will refund refund 100% of the cost of the product. For further details please review our Refund Policy
Easy Return and Refund
To start your return, please contact Customer Suport via email, or call us at (800) 313-9128 weekdays between 8:00 am and 5:00 pm PST
Secure Shopping - Hacker Safe Technology
We enusre an iron-clad Safe Shopping Guarantee with our state-of-the-art encryption technology, tested and certified daily to ensure your information is safe from hackers. You pay nothing if unauthorized charges are made to your credit card as a rseult of shopping at Handcrafted Model Ships
Talk to a Specialist!
Handcrafted Model Ships' in-house model ship specialists provide an added level of comfort with our live customer support team. We strive for EXCELLENCE! - and a completely satisfying experience for you as our customer - please contact us anytime with questions, or for purchases, and we will happily assist you in all of your shopping needs at Handcrafted Model Ships
Thousands of Satisfied Customers!
We work hard to ensure your every satisfaction at Handcrafted Model Ships, and we appreciate it when customers compliment our dedication, service, and fine craftsmanship. Click here to read testimonials from previous buyers - you'll be amazed at what they had to say!
For any further questions or concerns please call us at (800) 313-9128 and we will be happy to assist you